FAQ: DGRule - The Invisible Hub for MacBook
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How many ports does DGRule Invisible Hub come with?

DGRule Invisible Hub comes with: 1x HDMI, 1x MiniDP, 1x Thunderbolt 3, 1x USB-C, 3x USB 3.1 Gen1, 1x SD, 1x Micro SD, 1x Audio.

Last updated: December 17, 2019 08:06

How many colors can I choose and how to select?

We provide two colors (Gray and Silver) which is perfectly match the MacBook Pro. After the campaign ends, we will send out a survey to collect your color options.

Last updated: December 17, 2019 08:06

How many sizes does DGRule has?

DGRule invisible hub is available in 16inch, 15inch and 13inch, perfectly match your MacBook Pro. You will be able to choose the size in the survey after the campaign ends

Last updated: December 17, 2019 08:06

What the material of the DGRule cover?

In order to make DGRule a high quality hub for you, it is made of CNC precision milled aluminum.

Last updated: December 17, 2019 08:06

When and how can I provide the shipping address?

After the campaign ends, we will send out a survey to collect your shipping address.

Last updated: December 17, 2019 08:06

Which computer does DGRule invisible hub work with?

DGRule invisible hub works with 16’’/15’’/13’’ MacBook Pro 2019/2018/2017/2016. It also works with MacBook Air 2018-2019 with two Thunderbolt ports.

Last updated: December 21, 2019 09:16

When will the shipping start?

We’ll start the shipping in March 2020.

Last updated: December 17, 2019 08:06

Will it work with MacBook Air?

Yes, it can work with MacBook Air 2018-2019.

Last updated: December 21, 2019 09:16

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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