July Update!
over 4 years ago
– Tue, Jul 07, 2020 at 02:16:49 PM
Hi Dear Backers,
Greeting from ADG team!
With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our backers first is key.
Here are some tips:
WASH YOUR HANDS!
Eat your fruits and vegetables.
Do daily exercise.
Get enough sleep.
We apologize for any delays in getting your order to you. Production or shipping may be impacted by global issues beyond our control, and cause a bit of a wait.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.
Hope you all can be stay safe and healthy.
ADG Team
A project you may like:
Get super early bird here.
Airpods-sized 65W charger fast charges 3 devices: laptop, tablet, smartphone & USB device (2 x USB-C, 1 x USB-A) at the same time.
Shipment Update
over 4 years ago
– Fri, Jun 19, 2020 at 11:09:48 AM
Hi Dear Backers,
First of all wish everything goes well in this turbulent time. If you haven’t received your product. I want to apologize for the delay and here is the update on the shipping.
As per the picture below, so far we have shipped 2927 orders, and 499 orders are being arranged, survey of 273 orders hasn’t been filled.
Due to Covid19 outbreak, Chinese Custom were packed with loads cargos pending for clearance and security check. That’s a long waiting line in the Chinese custom so won’t be any update on the tracking system until parcels were cleared and transferred.
For some US shipment, some backers gave feedback about the delay of delivery. Please accept our apology. DGrule is not a scam. We attach a picture for your reference.
The parcel was picked up on May 20, and before it arrived to USPS on June 12, there was no update; and now 6 days passed after USPS received parcels, it is still within USPS network.
Besides, we found that some parcels sent before May 20 has no update yet. We checked with carrier and got reply that due to the protest in US, less workers work and process the shipment, but new shipment arrived everyday; previous shipment was piled up without scan and update yet. It is highly appreciated for your patience to wait for a few more days. I wish the explanation of what happened can give you bit confidence that your parcels are still on its way to you.
Sorry to keep you waiting, and hope the parcels can arrive to you ASAP.
For the technical feedback, we already forwarded to technical support team, and will give reply to backers in the coming days.
Thank you for all of your support!
------------------
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Shipment Update
over 4 years ago
– Wed, Jun 03, 2020 at 12:59:51 AM
Hi Dear Backers,
Hope everything goes well.
The picture below was downloaded from Backerkit for your reference.
Among these 3703 orders,
we already shipped out 2847 so far and tracking info was all uploaded to Backerkit;
the survey of 291 orders hasn’t been filled.
And we are arranging the rest of orders.
For the US shipment, we got several feedbacks from backers that they found their tracking info as below.
LOS ANGELES, CA 90045, Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility。
Due to this unexpected virus, we have to ship to every backer from our contracted manufacturer in China, or it will take longer. And this channel can show more detailed tracking info. only when parcel arrives to US. Normally it takes 12~17 days, but under this circumstance, it takes about 18~25 days. What we can promise is that parcel was already picked up, indeed! And you will get soon. For any inconvenience caused, please accept our apology.
Best Regards
DGRule
Here is a product we think you will like:
World's most powerful GaN Charger 9-in-1 USB-C Hub. USB-C, USB-A, HDMI, Ethernet, SD/MicroSD, Audio.
Production & Shipment info Update
over 4 years ago
– Wed, May 27, 2020 at 12:30:57 PM
Hi Dear Backers,
Hope you are doing well.
We would like to share with you the production issue in the factory. Since there are different size, different color, the factory arrange production per SKU. That’s why you felt that we didn’t follow PO number to ship, because backers don’t purchase the same SKU. For example, Backer 1 ordered 13” Grey, Backer 5001 ordered 15” Silver; while when arranging production, 15” Silver is arranged before 13” Grey, then order of Backer 5001 will be ready and shipped before the order of Backer 1.
This product is complicated, and workers in all factories now are less due to the virus situation, but we need to arrange shipment ASAP, so we have to ship out any Q’ty the factory produce every day. We can wait all products ready and start shipment, then no problem to follow purchase order exactly.
Besides, some backers also buy other items we put on Backerkit. Parcels are separately packed when the AIO dockings are ready.
While for delivery, due to the virus situation, flight is less than before. To ensure backers to receive the products ASAP, our management decided to directly arrange the shipment from our contracted manufacturer in China directly.
For US orders, we use USPS. USPS appointed their agent in China to pick up the parcel, So the tracking info online shows as below.
2020-05-24 04:19 LOS ANGELES, CA 90045, Departed Shipping Partner Facility, USPS Awaiting Item -> Your item departed a shipping partner facility at 4:19 am on May 24, 2020 in LOS ANGELES, CA 90045. This does not indicate receipt by the USPS or the actual mailing date.
Some backers feedback that they don’t find any update delivery info even though they have tracking no., actually USPS’s agent already picked up the parcel, otherwise we don’t get the USPS tracking number from them. The updated delivery info will be shown once the parcel arrives to USPS CA.
For orders to Asia, since the product is shipped from China, it takes shorter time to arrive. From the comment and emails we know our backers from Japan, Korea and other Asian countries already received the product.
For orders from other territories, we use China Post to send. Backers can trace that parcel is picked up and sent to the airport, the reason of no updated info yet is because they are waiting for the flights. Once parcels arrive to your country backers can track and get more delivery info.
There are some territories which the current delivery channels don’t support due to the virus situation.
The delivery list includes the following countries.
The USA, UK, Russia, Australia, Germany, France, Canada, Ukraine, Malaysia, Singapore, Switzerland, Austria, Belguim, Poland, Danmark, Netherland, Luxembourg, Turkey, Greece, Hungary, Italy, New Zealand, Ireland, Mexico, Israel, Spain, Japan, Korea, Norway, Sweden, Thailand, Kazakhstan and Portugal.
We are looking for other channels for the unlisted territories to ship.
Well understand that some backers are upset because the shipment is delayed according to the previous schedule. Due to this virus situation, we met this unexpected case. Besides, our company also have to pay more for the freight due to less flight and much higher air flight charge. However, since all backers trust and support our project, we will absolutely take our responsibility to offer you satisfying products. Thank you for your support.
DGRule
The 2nd shipment & coming shipment update
over 4 years ago
– Fri, May 15, 2020 at 03:08:28 AM
Hi Dear Backers,
Hope you are doing well.
The 2nd shipment is ready to arrange tomorrow.
And from next Monday, we will follow the purchase order and arrange shipment every day. Then we will upload the tracking no. to Backerkit so that you can trace your parcel.
We appreciate the support, patience and understanding from all of backers.
We did meet many difficulties before our project moves to this stage.
1. Virus situation cause the delay, including tooling date, chipset delay.
2. We got defective FPC cables mid of Apr and caused the delay
3. The complicated production process limits the production capacity/day, and etc
We are a product-oriented company and we do try our best to offer you high-quality products with satisfying user experience. For the shipment delay, we feel very sorry and hope you will be happy when you get the products.
The attached pictures are for your reference. Dockings are being produced.
Thank you very much for all of your support.
Best Regards
DGRule
